1. Processing Time

Orders are processed within 1–2 business days.

2. Delivery Time

Standard delivery time is 5-7 days. This may be changed according to locations and depending on courier availability.

3. Shipping Partners

We ship through trusted courier services such as Shiprocket, Delhivery, Blue Dart, India Post, and others.

4. Shipping Charges

• Displayed at checkout

• Free shipping may apply during promotional periods

5. Order Tracking

Tracking details will be shared via email/SMS once the order is dispatched.

6. Failed Delivery

If delivery fails due to incorrect address or unavailability, re‑delivery charges may apply.

Return Policy:

1. Eligibility for Returns

We accept returns within 2 days of delivery if:

• The product is unused

• Tags and packaging are intact

• The item is not a part of final sale or hygiene‑sensitive categories (innerwear, cosmetics, accessories touching skin)

2. Non‑Returnable Items

• Used or damaged items

• Items without original packaging

• Customised or personalised products

• Clearance or discounted items (if marked non‑returnable)

3. Return Process

• Email us at care@velorashoppe.in within 2 days of delivery

• Provide order number, product images, and reason for return

• Once approved, we will arrange pickup or ask you to ship the item back

• Refunds are issued as store credit or original payment method (based on product category)

4. Damaged or Wrong Product

If you receive a damaged or incorrect item, notify us within 24 hours with unboxing video/photo proof.

Once your order ships, you'll receive a tracking number via email. You can use it to track your package in real-time.

You can reach our support team via email or through our contact page. We typically respond within 24 hours.